Reseller & Fulfillment Partner Policy

Purpose

This policy covers small reseller, sourcing, and fulfillment pilots connected to 3DVR-hosted pages or checkout flows. It is meant to keep customer payments, product quality, fulfillment, and refund decisions clear before a pilot grows.

This page is a public operating policy, not a full contract. A separate written agreement, invoice, message thread, or statement of work may add pilot-specific pricing, duties, limits, or approval requirements.

Who Does What

Merchant of Record

When a customer pays through 3DVR's Stripe account, 3DVR is the merchant of record for that transaction unless another written arrangement says otherwise. This means 3DVR controls refunds, chargeback handling, customer payment records, and payment-risk decisions.

A partner does not receive direct access to 3DVR's Stripe account by default. If volume or complexity increases, the preferred next step is the partner's own Stripe account or a Stripe Connect setup.

Direct access to 3DVR's Stripe account is only considered for someone who officially joins 3DVR in an approved operator, contractor, employee, or similar internal role. Any access must be named, permission-limited, and removable.

Product Limits

We only approve low-risk products for pilot storefronts. 3DVR may reject or remove any product at any time.

• No counterfeit, unauthorized branded, or trademark-risk products.
• No regulated, age-restricted, hazardous, medical, supplement, weapon, adult, gambling, or financial products.
• No high-ticket products, batteries, dangerous goods, or items with unusual shipping risk unless approved in writing.
• No unsupported health, safety, earnings, affiliation, warranty, or performance claims.
• No product that violates Stripe rules, card-network rules, supplier terms, platform terms, or applicable law.

Payouts

Partner payout is not earned when the order is placed. It is earned after payment succeeds, the product ships, tracking is provided, delivery is confirmed, the stated return or refund window has closed, and no unresolved refund, dispute, fraud, supplier, or customer issue remains.

If a product has a longer return period, replacement period, supplier claim period, or customer-support window, 3DVR may hold payout until that window is closed or a reasonable reserve is set.

Unless a pilot-specific agreement says otherwise, payout is calculated from the customer amount actually received minus payment fees, taxes, refunds, disputes, chargebacks, shipping adjustments, reserves, and 3DVR's agreed platform fee or margin.

If an order is refunded before payout, the partner is not paid for that order. If payout already happened, 3DVR may request reimbursement or offset the amount from future payouts.

Refunds, Shipping, and Support

3DVR may refund a customer if an item is not shipped, not delivered, materially different from the listing, defective, unsafe, delayed without a reasonable update, or likely to create a payment or customer-protection issue.

Partners must provide realistic shipping estimates and prompt tracking updates. If a promised shipping timeline cannot be met, the partner must notify 3DVR quickly so the customer can be updated or refunded when appropriate.

Customer data may only be used for fulfillment, delivery, support, returns, replacements, and required recordkeeping. It may not be reused, sold, exported, or added to a marketing list without written approval.

When a Pilot Grows

A small pilot can stay simple. If order volume, product risk, customer support, advertising, tax handling, or payout complexity increases, 3DVR may require a more formal setup before continuing.